Policy on Refunds and Returns
Order cancellation
Orders can all be canceled up until the point of processing and shipping. It is not possible to stop the packaging and shipping process once it has begun.

Returns
Within 14 days of receiving the product, you must email us at hello@carrevital.com to let us know if you are unhappy with it. Once the claim has been accepted, you will need to pay for and return the item to our warehouse unused; You have to make a claim directly with the shipping company if the goods is undamaged but the package is damaged.

The order is missing. You have to make a claim directly with the delivery carrier if a product is delivered (according to the tracking number update) but you did not receive the goods.

You have 14 days from the date of receipt to report the issue if you encounter any of the above circumstances. If not, you consent to the product being considered delivered and satisfactory.

Refunds are not allowed in the following situations: You submit an erroneous address and your order does not arrive;

If there are extraordinary circumstances (like a natural disaster delaying delivery) outside our control, your order will not arrive.

If the goods arrives broken or wrong, you must email hello@carrevital.com with photos of the damage within 14 days of receiving the item. Refunds are sent out in the event that the claim is accepted.Contact us by email at support@caressories.com if you would like to seek a return, exchange, or refund and, if necessary, attach the supporting documentation;
Once your order return, exchange, or refund has been authorized, the product needs to be sent back to our warehouse at the address we gave you. The item must be unused and returned to our warehouse at your own cost;
A tracking number is required from you.
Replacement products will be dispatched, or refunds will be applied to the original payment method or card after the tracking number has been supplied (or once we receive the returned product). For us to provide a replacement item or handle a refund for a defective or misdirected item merchandise, we need to receive a tracking number for the returned item.
Do you have any other queries? Please contact support@caressories.com if you have any questions.

PLEASE EMAIL hello@carrevital.com

Shipping policy

SHIPPING POLICY

CarRevital partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS that work with local couriers - allowing us to ship directly to your door and proudly offer flat rate worldwide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. 

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out. 

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. 

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility. 

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

Shipping times vary by country or region. Specific delivery dates are neither provided nor guaranteed. These are our estimates for your reference:

Location*Estimated Shipping TimeUnited States 7-14 Business daysCanada, Europe 10-14 Business daysAustralia, New Zealand 10-21 Business daysMexico, Central America, South America 15-30 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-4 day processing time. 

While we will do all that we can to make sure your order is delivered on time, CarRevital cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. CarRevital has no control over these charges, nor can CarRevital predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Lost/Stolen/Damaged Packages:

Carrevital is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@carrevital.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

1. Q: How can I find the right accessories for my car?
   A: You can easily find compatible accessories for your car by using our search filters. Simply input your car's make, model, and year, and our website will show you a tailored selection of accessories that fit your vehicle perfectly.
2. Q: Do you offer installation services for the accessories purchased?
   A: While we don't provide installation services directly, many of our products come with detailed installation guides or are designed for easy DIY installation. If you're unsure about installing a particular accessory, we recommend consulting a professional mechanic or installer.
3. Q: Are your accessories compatible with all car models?
   A: Our accessories are designed to fit a wide range of car makes and models. However, it's always a good idea to double-check compatibility by referring to the product description or contacting our customer support team for assistance.
4. Q: What is your return policy?
   A: We offer a hassle-free return policy. If you're not satisfied with your purchase for any reason, you can return the item within [number] days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.
5. Q: How can I track my order?
   A: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.
6. Q: Do you offer discounts for bulk orders?
   A: Yes, we offer special pricing for bulk orders. Please contact our sales team for a personalized quote based on the quantity of items you wish to purchase.
7. Q: Are your accessories made from high-quality materials?
   A: Yes, we take pride in offering accessories made from premium materials to ensure durability and longevity. Each product undergoes rigorous quality testing to meet our standards and provide customers with the best value for their money.
8. Q: Can I cancel or modify my order after it has been placed?
   A: We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been shipped cannot be changed or canceled.
9. Q: Do you offer international shipping?
   A: Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on the destination. Please enter your shipping address during checkout to see available shipping options and rates for your location.
10. Q: Are your products covered by a warranty?
    A: Yes, most of our products come with a manufacturer's warranty against defects in materials and workmanship. Warranty details vary by product, so please refer to the product description or contact our customer support team for specific information regarding warranty coverage.